PRIVACY POLICY

Introduction

Mahiki ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us, including through our website, purchasing our products, or engaging with our services.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or services.

Information We Collect

We may collect the following types of personal information:

  • Information You Provide Directly: Your name, email address, postal address, and phone number when you create an account, make a purchase, or contact us, as well ad payment details when you purchase products.
  • Information Automatically Collected: Log data, including your IP address, browser type, pages visited, and time spent on our website, as well as cookies and tracking technologies to enhance your browsing experience.
  • Third-Party Information: Information from payment processors and delivery partners to fulfil your orders.

How We Use Your Information

We use your personal information for the following purposes:

To Provide Our Services:
Process and deliver your orders.
Manage your account and provide customer support.

To Improve Our Offerings:
Analyse user behaviour to optimise our website and products.
Conduct surveys and request feedback.

For Marketing and Communications:
Send promotional emails and offers if you have opted in.
Notify you about updates, new products, or services.

For Legal and Compliance Purposes:
Verify your age for compliance with legal drinking age requirements.
Fulfil legal obligations, such as fraud prevention and tax reporting.

Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

  • Service Providers: Third-party partners who assist in delivering our services, such as payment processors, couriers, and IT support providers.
  • Legal Obligations: To comply with legal requirements, enforce our terms, or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners.

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Erasure: Request the deletion of your personal information, subject to legal or contractual obligations.
  • Data Portability: Request a copy of your data in a machine-readable format.
  • Marketing Preferences: Opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us using the details provided below.

Cookies

We use cookies and similar technologies to personalise your experience and improve our services. You can manage your cookie preferences through your browser settings.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Last Updated" date. Your continued use of our website constitutes acceptance of the updated policy.